Effective September 14, 2020
WE AT PARTNERHOPE VALUE KEEPING YOUR PERSONAL INFORMATION CONFIDENTIAL AND USING ITSOLELY IN THE CONTEXT OF PROVIDING COACHING TO SUPPORT INDIVIDUALS AND COUPLES DEALING WITH BETRAYAL.
BY SUBMITTING YOUR PERSONAL INFORMATION THROUGH THE SITE, YOU ARE ACKNOWLEDGINGTHAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE, PLEASE DONOT LOG INTO OR ACCESS THIS SITE AND DO NOT SUBMIT ANY INFORMATION TO US.
For the purposes of applicable data protection laws including the EU General Data Protection Regulation (“GDPR”), the data controller is: PartnerHope LLC located at 19 East Market St. Leesburg VA 20176.
In case you have any questions or concerns after reading this privacy statement, please do not hesitate to contact us at email@example.com. We appreciate your feedback.
WHAT INFORMATION DO WE COLLECT AND WHY?
The Personal Information collected includes demographic information, such as your name, phone number, and emailaddress. Primarily, the collection of your Personal Information assists us in creating your User Account and providing aplatform whereby you can access materials and programs designed to help in relationship coaching and recovery coaching. If you enroll in one of PARTNERHOPE’S recovery programs, PARTNERHOPE also collects Personal Information from you with respect to the details of your relationship in order to assist in tailoring and providing you with relationship and recovery coaching.
We may also use this information to (1) communicate with you about and manage your User Account; (2) store data; (3) complywith the law; (4) respond to requests from public and government authorities; (5) to enforce our terms and conditions; (6)manage and improve our operations and applications; (7) provide additional functionality; (7) protect our rights, privacy,safety or property, and/or that of you or others; and (8) allow us to pursue available remedies or limit the damages that we maysustain.
Credit Card Information
PARTNERHOPE will collect and use information obtained from credit card transactions only for business purposes. These business purposes include the payment of fees for access to online courses and subscriptions on the Website.
Protecting Your Credit Card Information
The credit card information provided by you to PARTNERHOPE will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.
Disclosure of Your Credit Card Information
PARTNERHOPE does not disclose any nonpublic credit card information (such as credit card number and their expiration dates) about you to anyone, except as required by law. We disclose information only when it is necessary for the conduct of PARTNERHOPE, State or Federal government business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies or for other general administrative services. We do not disclose information about you to other entities who may want to sell their products to you.
WHERE IS YOUR PERSONAL INFORMATION STORED?
Information PartnerHope collects through our Site will be stored on secure servers.
WILL PARTNERHOPE SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?
Yes, with third parties that help us power our Site
PartnerHope has a limited number of service providers and other third parties (“Business Partners”) that help us run variousaspects of our business. These Business Partners are contractually bound to protect your Personal Information and to use itonly for the limited purpose(s) for which it is shared. Such thirdparty uses may include, but are not limited to, the provisionof services such as data hosting, IT services, and billing management.
Yes, with third parties and the government when legal or enforcement issues arise
We may share your Personal Information, if reasonable and necessary, to (i) comply with legal processes or enforceablegovernmental requests, or as otherwise required by law; (ii) cooperate with third parties in
investigating acts in violation of this Agreement; or (iii) bring legal action against someone who may be violating the Terms ofUse or who may be causing intentional or unintentional injury or interference to the rights or property of PartnerHope or anythird party, including other customers.
Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or otherdisposition of all or any portion of PartnerHope’s corporate entity, assets, or stock (including in connection withany bankruptcy or similar proceedings).
If we share your Personal Information with a third party other than as provided above, you will be notiﬁed at the time of datacollection or transfer, and you will have the option of not permitting the transfer.
HOW LONG WILL PARTNERHOPE RETAIN THE INFORMATION?
Personal Information, Generally
We store your Personal Information for as long as you maintain a User Account and up to ﬁve (5) years after the account isclosed. At the end of this ﬁveyear retention period, we will remove your Personal Information from our databases and willrequest that our Business Partners remove your Personal Information from their databases.
However, once we disclose your Personal Information to third parties, we may not be able to access that Personal Informationany longer and cannot force the deletion or modiﬁcation of any such information by the parties to whom we have made thosedisclosures. Written requests for deletion of Personal Information other than as described should be directed to firstname.lastname@example.org. We retain anonymized data indeﬁnitely.
We may also collect information using pixel tags, web beacons, clear GIFs or other similar technologies. These may be used inconnection with some Site pages and HTMLformatted email messages to, among other things, track the actions of Site usersand email recipients, and compile statistics about Site usage and response rates.
HOW DOES PARTNERHOPE PROTECT MY PERSONAL INFORMATION?
PartnerHope is committed to protecting the security and conﬁdentiality of your Personal Information. We use a combination ofreasonable physical, technical, and administrative security controls to maintain the security and integrity of your PersonalInformation, to protect against any anticipated threats or hazards to the security or integrity of such information, and toprotect against unauthorized access to or use of such information in our possession or control that could result in substantialharm or inconvenience to you. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be100% secure. As a result, we cannot ensure the security of information you transmit to us. By using the Site, you are assumingthis risk.
The information collected by PartnerHope and stored on secure servers, is protected by a combination of technical,administrative, and physical security safeguards, such as authentication, backups, and access controls. If PartnerHopelearns of a security concern, we may attempt to notify you and provide information on protective steps, if available, through theemail address that you have provided to us or by an inapp notiﬁcation. Depending on where you live, you may have a legal rightto receive such notices in writing.
NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THESECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THATYOUR INFORMATION WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OFANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOTAND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY INFORMATION YOUTRANSMIT TO US AND YOU TRANSMIT SUCH INFORMATION AT YOUR OWN RISK.
HOW SHOULD YOU PROTECT YOUR PERSONAL INFORMATION?
We will NEVER send you an email requesting conﬁdential information such as account numbers, usernames, passwords, orsocial security numbers, and you should NEVER respond to any email requesting such information. If you receive such an email purportedly from PartnerHope, DO NOT RESPOND to the email and DO NOT click on any links and/or open anyattachments in the email, and notify PartnerHope support at email@example.com.
You are responsible for taking reasonable precautions to protect your user ID, password, and other User Account informationfrom disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. Youshould immediately notify PartnerHope at firstname.lastname@example.org if you know of or suspect any unauthorized use ordisclosure of your user ID, password, and/or other User Account information, or any other security concern.
EU Data Citizen Rights
You have the right under certain circumstances:
- to receive communications related to the processing of your personal data that are concise, transparent, intelligible and easily accessible;
- to be provided with a copy of your personal data held by us or your healthcare provider;
- to request the rectification or erasure of your personal data held by us or your healthcare provider without undue delay;
- to request that we or your healthcare provider restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
- to object to the further processing of your personal data by us or your healthcare provider, including the right to object to marketing;
- to request that your Personal Information be moved to a third party;
- to receive your Personal Information in a structured, commonly used and machine-readable format
- to lodge a complaint with a supervisory authority
Where the processing of your Personal Information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us at email@example.com.
HOW CAN YOU UPDATE, CORRECT OR DELETE YOUR PERSONAL INFORMATION?
You can change your email address and other contact information by editing your proﬁle in the Site. If you need to make changesor corrections to other information, you may email firstname.lastname@example.org. Please note that in order to comply withcertain requests to limit use of your Personal Information, we may need to terminate your account with us and your ability toaccess and use the Services, and you agree that we will not be liable to you for such termination or for any refunds of prepaidfees paid by you.
Although we will use reasonable efforts to do so, you understand that it may not be technologically possible to remove fromour systems every record of your Personal Information. The need to back up our systems to protect information frominadvertent loss means a copy of your Personal Information may exist in a nonerasable form that will be diﬃcult or impossiblefor us to locate or remove. Backups of that data will remain associated with your account and in our archive servers. You candeactivate your account by emailing email@example.com.
INFORMATION SUBMISSION BY MINORS
We do not knowingly collect personal information from individuals under the age of 18 and the Site is not directed toindividuals under the age of 18. We request that these individuals not provide personal information through the Site. If you areaware of a user under the age of 18 using the Site, please contact us at firstname.lastname@example.org.
CHANGES TO THIS POLICY